Q. Why is Libby asking me to verify my PIN?

If your library account is active and your PIN/password is correct, try following:

1. Open Libby.
2. Tap the 3-bar menu at the bottom of the screen.
3. Tap Manage Cards.
4. Tap the 3 dots next to your SFPL card number.
5. Tap Verify Card.
6. Re-type your 14-digit card number and PIN/password (Reset PIN/password.)
7. Tap Sign In.
8. Look for the message, "Okay, you're signed in!" at the top of the screen.