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FAQ: Frequently Asked Questions - SFPL

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  • Topics
    • 4About
    • 21BiblioCommons
    • 22Books and Materials
    • 22Borrow Items
    • 8Branches
    • 11Classic Catalog
    • 3Collection Development
    • 21Computers / Equipment
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    • 9eAudiobooks
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    • 32FAQ
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  • How do I access The New York Times?
    Last Updated: Nov 20, 2025 | Topics:
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  • How do I get a library card?
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    Views: 915690
  • How do I renew my Library Card?
    Last Updated: Oct 31, 2024 | Topics:
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    Views: 361157
  • Printing, Copying, Scanning, and Faxing at the Library
    Last Updated: Apr 29, 2025 | Topics:
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    Views: 324094
  • How do I renew my checked out items? Why can't I renew?
    Last Updated: Nov 14, 2025 | Topics:
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    Views: 260799
  • What documents are required to get a Library Card?
    Last Updated: Nov 14, 2025 | Topics:
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  • What is Hoopla Digital and how does it work?
    Last Updated: Nov 17, 2025 | Topics:
    • eAudiobooks
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    Views: 158770
  • What is Libby by OverDrive and how does it work?
    Last Updated: Nov 05, 2025 | Topics:
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    Views: 144077
  • What is Kanopy and how does it work?
    Last Updated: Jan 18, 2025 | Topics:
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    Views: 129512
  • How do I use Discover and Go?
    Last Updated: Nov 01, 2025 | Topics:
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  • What are my responsibilities as a library cardholder?
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    Views: 6140
  • How do I access The New York Times?
    Last Updated: Nov 20, 2025 | Topics:
    • eMagazines & eNews
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  • What is happening to Boundless?
    Last Updated: Nov 19, 2025 | Views: 552
  • What is Hoopla Digital and how does it work?
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    Views: 158770
  • What is Boundless and how do I get started?
    Last Updated: Nov 17, 2025 | Topics:
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  • How do I get a library card?
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    Views: 915690
  • I did not receive email that my item is due / overdue / ready for pickup
    Last Updated: Nov 14, 2025 | Topics:
    • Borrow Items
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    Views: 2678
  • How do I renew items by phone?
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    Views: 4727
  • How much are fees?
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    Views: 22295
  • Can I receive a notice when holds are ready / items are due?
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  • How do I renew my checked out items? Why can't I renew?
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  • How do I use the Classic Catalog to find items?
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  • How do I login to my online Library account?
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    Views: 12277
  • Where can I return items?
    Last Updated: Nov 14, 2025 | Topics:
    • FAQ
    • Services
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    Views: 29794
  • Can I make photocopies and/or scan items at the library?
    Last Updated: Nov 14, 2025 | Topics:
    • Branches
    • Computers / Equipment
    • Main
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    |
    Views: 8582
  • What can I do on the computer I reserve and what types of software are available?
    Last Updated: Nov 14, 2025 | Topics:
    • Computers / Equipment
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    • Services
    |
    Views: 3945
  • What is InterLibrary Loan (ILL) and how does it work?
    Last Updated: Nov 14, 2025 | Topics:
    • Books and Materials
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    • InterLibrary Loan
    • Libraries
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    • Services
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    Views: 84645
  • How do I pay my fees online?
    Last Updated: Nov 14, 2025 | Topics:
    • Classic Catalog
    • FAQ
    • My Account
    |
    Views: 13912
  • Does the library lend laptop computers?
    Last Updated: Nov 14, 2025 | Topics:
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    Views: 21554
  • What documents are required to get a Library Card?
    Last Updated: Nov 14, 2025 | Topics:
    • My Account
    • Services
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    Views: 163913
  • How do I donate a book or AV item to the library?
    Last Updated: Nov 14, 2025 | Topics:
    • Donations
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    Views: 1279
  • How many may I reserve / hold? How many may I borrow? How long may I keep items?
    Last Updated: Nov 13, 2025 | Topics:
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    • Services
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    Views: 48136
  • What is Libby by OverDrive and how does it work?
    Last Updated: Nov 05, 2025 | Topics:
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    • eBooks
    • eVideo
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    Views: 144077
  • What is SFPL's Collection Development Plan?
    Last Updated: Nov 05, 2025 | Topics:
    • Books and Materials
    • Collection Development
    • Library Administration
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    Views: 14216
  • How do I use Discover and Go?
    Last Updated: Nov 01, 2025 | Topics:
    • FAQ
    • Services
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    Views: 95957
  • How do I return an ebook or audiobook early?
    Last Updated: Oct 08, 2025 | Topics:
    • Books and Materials
    • eAudiobooks
    • eBooks
    |
    Views: 11484
  • How do I suggest a title?
    Last Updated: Oct 02, 2025 | Topics:
    • BiblioCommons
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    • My Account
    • Services
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    Views: 9878
  • digitalsf.org FAQs
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    • FAQ
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    Views: 94
  • What happened to the Deliver Later feature for my holds in Libby and the OverDrive website?
    Last Updated: Sep 24, 2025 | Views: 83
  • How do I pay for or replace a Lost or Damaged item?
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  • Which locations have seed lending libraries?
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  • How do I get Kindle Books from Libby by OverDrive?
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    • eBooks
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  • How do I access The Wall Street Journal (wsj.com)?
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    • eMagazines & eNews
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  • How do I reconnect my Kanopy account after renewing my library account?
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    • eResources
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  • Why is my Kanopy account blocked?
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  • Do you have typewriters?
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    • Computers / Equipment
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    Views: 306
  • How do I access a supplementary PDF mentioned in my OverDrive or Boundless audiobook?
    Last Updated: Sep 05, 2025 | Topics:
    • eBooks
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    Views: 234
  • Why is Libby asking me to verify my PIN?
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    • eAudiobooks
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    Views: 112
  • What are tags in Libby and how do I use them?
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    • eAudiobooks
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  • How do I access newspapers and magazines on PressReader?
    Last Updated: Aug 27, 2025 | Topics:
    • eMagazines & eNews
    • eResources
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    Views: 43778
  • What is the San Francisco Historical Photograph Collection?
    Last Updated: Aug 26, 2025 | Topics:
    • FAQ
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    Views: 5112
  • How do I change my PIN / Password?
    Last Updated: Aug 18, 2025 | Topics:
    • Classic Catalog
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  • How do I renew eBooks and eAudiobooks?
    Last Updated: Jul 11, 2025 | Topics:
    • eBooks
    • FAQ
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  • What do I need to know when the OverDrive app sunsets in April 2023?
    Last Updated: Jul 11, 2025 | Topics:
    • eAudiobooks
    • eBooks
    |
    Views: 255
  • Does the library have 3D printers I can use?
    Last Updated: Jul 11, 2025 | Topics:
    • Printing
    • Services
    |
    Views: 8045
  • Does SFPL offer exam proctoring?
    Last Updated: Jul 11, 2025 | Topics:
    • Services
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    Views: 3461
  • What is Bibliocommons and why should I use it?
    Last Updated: Jul 11, 2025 | Topics:
    • BiblioCommons
    • My Account
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    Views: 20257
  • What is the Scholar Card?
    Last Updated: Jun 25, 2025 | Topics:
    • Library Card
    • Scholar Card
    |
    Views: 4157
  • What is a Teacher Card and how can I get one?
    Last Updated: Jun 11, 2025 | Topics:
    • Borrow Items
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    • Holds / Reserves
    |
    Views: 13258
  • How do I use the FOR LATER Shelf?
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    • BiblioCommons
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    Views: 3817
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    • Books and Materials
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  • What is "delayed paging"?
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    • Main
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    • FAQ
    • Services
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  • Can I receive notification via text message of holds ready to pickup and items due back?
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    • My Account
    • Notices
    • Services
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  • What is Flipster and how do I use it?
    Last Updated: Feb 20, 2025 | Topics:
    • eMagazines & eNews
    • eResources
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    Last Updated: Feb 07, 2025 | Topics:
    • eResources
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    Views: 1997
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    Last Updated: Jan 18, 2025 | Topics:
    • eVideo
    • FAQ
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    Views: 129512
  • How do I reserve a meeting room for my group to use?
    Last Updated: Jan 15, 2025 | Topics:
    • Branches
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    • Services
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    Views: 2769
  • What is Borrowing History?
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    • BiblioCommons
    • My Account
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    • eBooks
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    • Computers / Equipment
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    • Borrow Items
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    • Services
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    • FAQ
    • My Account
    |
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    • Borrow Items
    • My Account
    • Services
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    • eResources
    |
    Views: 1031
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    Last Updated: Jul 31, 2024 | Topics:
    • eMagazines & eNews
    |
    Views: 651
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    • Computers / Equipment
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    • Services
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    • eBooks
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    • eBooks
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    • eBooks
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    Last Updated: Jun 13, 2024 | Topics:
    • Books and Materials
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    Views: 3796
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    • eBooks
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    Last Updated: Feb 13, 2024 | Topics:
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    Views: 1133
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    Last Updated: Dec 14, 2023 | Topics:
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    • eBooks
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    Last Updated: Nov 06, 2023 | Topics:
    • eBooks
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    Views: 4011
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    Last Updated: Nov 01, 2023 | Topics:
    • eResources
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    Views: 921
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    Last Updated: Sep 22, 2023 | Topics:
    • eResources
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    Views: 801
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    Last Updated: Sep 22, 2023 | Topics:
    • eResources
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  • What is happening to the legacy OverDrive app?
    Last Updated: Sep 12, 2023 | Views: 2509
  • Placing a hold/ Reserving an Item
    Last Updated: Aug 03, 2023 | Topics:
    • BiblioCommons
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    • eLearning
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    Views: 560
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    • Computers / Equipment
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    • Books and Materials
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    • InterLibrary Loan
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  • How do I remove items from my Borrowing History?
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    • BiblioCommons
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    Last Updated: Feb 07, 2023 | Topics:
    • Donations
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  • Can I access my OverDrive history in Libby?
    Last Updated: Dec 12, 2022 | Views: 844
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    • Books and Materials
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    • FAQ
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    • Services
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  • Why do I need my PIN at the self-checkout machines?
    Last Updated: Oct 08, 2021 | Topics:
    • Borrow Items
    • Computers / Equipment
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