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FAQ: Frequently Asked Questions - SFPL

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  • Topics
    • 4About
    • 23BiblioCommons
    • 25Books and Materials
    • 23Borrow Items
    • 7Branches
    • 13Classic Catalog
    • 3Collection Development
    • 21Computers / Equipment
    • 4Donations
    • 8eAudiobooks
    • 23eBooks
    • 7eLearning
    • 5eMagazines & eNews
    • 3eMusic
    • 12eResources
    • 7eVideo
    • 32FAQ
    • 1Fees / Charges
    • 5Holds / Reserves
    • 2InterLibrary Loan
    • 8Libraries
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    • 2Library Card
    • 8Main
    • 35My Account
    • 5Notices
    • 5Printing
    • 1Scholar Card
    • 43Services

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  • How do I get a library card?
    Last Updated: Jan 10, 2022 | Topics:
    • Borrow Items
    • FAQ
    • Library Card
    • My Account
    • Services
    |
    Views: 604993
  • How do I access New York Times?
    Last Updated: Feb 28, 2022 | Topics:
    • eMagazines & eNews
    |
    Views: 223866
  • How do I renew my checked out items? Why can't I renew?
    Last Updated: Apr 20, 2022 | Topics:
    • Borrow Items
    • My Account
    • Services
    |
    Views: 219977
  • How do I renew my Library Card?
    Last Updated: Aug 10, 2018 | Topics:
    • Borrow Items
    • My Account
    • Services
    |
    Views: 204375
  • What is Hoopla Digital and how does it work?
    Last Updated: Jul 28, 2021 | Topics:
    • eAudiobooks
    • eBooks
    • eMusic
    • eVideo
    |
    Views: 128046
  • What is the OverDrive / Libby ebook collection and how does it work?
    Last Updated: Apr 21, 2022 | Topics:
    • Borrow Items
    • eAudiobooks
    • eBooks
    • eVideo
    • FAQ
    |
    Views: 118597
  • What is Kanopy and how does it work?
    Last Updated: May 25, 2022 | Topics:
    • eVideo
    • FAQ
    |
    Views: 104588
  • What documents are required to get a Library Card?
    Last Updated: Nov 21, 2019 | Topics:
    • My Account
    • Services
    |
    Views: 92848
  • How do I print in the library and how much does it cost?
    Last Updated: Apr 02, 2021 | Topics:
    • Printing
    • Services
    |
    Views: 72434
  • What is the Axis 360 ebook collection and how does it work?
    Last Updated: Jun 10, 2021 | Topics:
    • Borrow Items
    • eAudiobooks
    • eBooks
    |
    Views: 70373
  • What is LINK+ and how does it work?
    Last Updated: Jun 15, 2022 | Topics:
    • Books and Materials
    • FAQ
    • InterLibrary Loan
    • Services
    |
    Views: 37632
  • What is InterLibrary Loan (ILL) and how does it work?
    Last Updated: Jun 15, 2022 | Topics:
    • Books and Materials
    • Borrow Items
    • FAQ
    • InterLibrary Loan
    • Libraries
    • Main
    • Services
    |
    Views: 42510
  • What is Kanopy and how does it work?
    Last Updated: May 25, 2022 | Topics:
    • eVideo
    • FAQ
    |
    Views: 104588
  • What is the Scholar Card?
    Last Updated: May 23, 2022 | Topics:
    • Library Card
    • Scholar Card
    |
    Views: 270
  • What is the San Francisco Historical Photograph Collection?
    Last Updated: May 13, 2022 | Topics:
    • FAQ
    |
    Views: 2220
  • What is Udemy and how do I get started?
    Last Updated: May 02, 2022 | Topics:
    • eLearning
    • eResources
    |
    Views: 5557
  • What is Rosetta Stone and how do I get started?
    Last Updated: Apr 28, 2022 | Topics:
    • eResources
    |
    Views: 7842
  • How do I transfer eBooks to my Kobo or Nook?
    Last Updated: Apr 27, 2022 | Topics:
    • eBooks
    |
    Views: 929
  • What is the OverDrive / Libby ebook collection and how does it work?
    Last Updated: Apr 21, 2022 | Topics:
    • Borrow Items
    • eAudiobooks
    • eBooks
    • eVideo
    • FAQ
    |
    Views: 118597
  • What time does the Library open / close?
    Last Updated: Apr 20, 2022 | Topics:
    • About
    • Libraries
    |
    Views: 1623
  • Can I receive a notice when holds are ready / items are due?
    Last Updated: Apr 20, 2022 | Topics:
    • Borrow Items
    • My Account
    • Notices
    • Services
    |
    Views: 3088
  • How do I renew my checked out items? Why can't I renew?
    Last Updated: Apr 20, 2022 | Topics:
    • Borrow Items
    • My Account
    • Services
    |
    Views: 219977
  • How to get a Kindle eBook from OverDrive
    Last Updated: Apr 19, 2022 | Topics:
    • eBooks
    |
    Views: 30950
  • What happens when an item is overdue?
    Last Updated: Apr 19, 2022 | Topics:
    • Borrow Items
    • My Account
    • Notices
    |
    Views: 3388
  • What is happening to the legacy OverDrive app?
    Last Updated: Apr 19, 2022 | Views: 1464
  • What is Adobe Digital Editions and why do I need it?
    Last Updated: Apr 18, 2022 | Topics:
    • eBooks
    • eResources
    |
    Views: 13334
  • Does SFPL offer exam proctoring?
    Last Updated: Mar 23, 2022 | Topics:
    • Services
    |
    Views: 1823
  • Printing, Copying, Scanning, and Faxing at the Library
    Last Updated: Mar 23, 2022 | Topics:
    • Computers / Equipment
    • Printing
    • Services
    |
    Views: 44668
  • What is a Teacher Card and how can I get one?
    Last Updated: Mar 10, 2022 | Topics:
    • Borrow Items
    • FAQ
    • Holds / Reserves
    |
    Views: 7322
  • How do I pay for or replace a Lost or Damaged item?
    Last Updated: Mar 09, 2022 | Topics:
    • Borrow Items
    • My Account
    |
    Views: 12406
  • What is Auto Renew?
    Last Updated: Mar 09, 2022 | Topics:
    • Borrow Items
    • My Account
    |
    Views: 6039
  • How much are fees?
    Last Updated: Feb 28, 2022 | Topics:
    • Borrow Items
    • Fees / Charges
    • Services
    |
    Views: 19467
  • How do I access New York Times?
    Last Updated: Feb 28, 2022 | Topics:
    • eMagazines & eNews
    |
    Views: 223866
  • Are masks required inside the library?
    Last Updated: Feb 22, 2022 | Topics:
    • Library Administration
    |
    Views: 310
  • What is the Lucky Day Collection?
    Last Updated: Feb 22, 2022 | Topics:
    • Books and Materials
    • Borrow Items
    |
    Views: 3657
  • What is Borrowing History?
    Last Updated: Feb 08, 2022 | Topics:
    • BiblioCommons
    • My Account
    |
    Views: 2130
  • How do I access newspapers and magazines on PressReader?
    Last Updated: Jan 20, 2022 | Topics:
    • eMagazines & eNews
    • eResources
    |
    Views: 25406
  • Does the library take donations of money?
    Last Updated: Jan 14, 2022 | Topics:
    • Donations
    • Library Administration
    |
    Views: 4565
  • What is Bibliocommons and why should I use it?
    Last Updated: Jan 13, 2022 | Topics:
    • BiblioCommons
    • My Account
    |
    Views: 11501
  • Why do I have to visit in person to get a library card?
    Last Updated: Jan 10, 2022 | Topics:
    • My Account
    |
    Views: 10224
  • How do I get a library card?
    Last Updated: Jan 10, 2022 | Topics:
    • Borrow Items
    • FAQ
    • Library Card
    • My Account
    • Services
    |
    Views: 604993
  • What is SFPL's Collection Development Plan?
    Last Updated: Jan 06, 2022 | Topics:
    • Books and Materials
    • Collection Development
    • Library Administration
    |
    Views: 7922
  • How do I donate an item to the library's collection?
    Last Updated: Jan 06, 2022 | Topics:
    • Books and Materials
    • Donations
    |
    Views: 1407
  • How do I reserve a meeting room for my group to use?
    Last Updated: Jan 05, 2022 | Topics:
    • Branches
    • Main
    • Services
    |
    Views: 1031
  • Where can I return items?
    Last Updated: Dec 29, 2021 | Topics:
    • FAQ
    • Services
    |
    Views: 20716
  • How do I use Discover and Go?
    Last Updated: Dec 22, 2021 | Topics:
    • FAQ
    • Services
    |
    Views: 38858
  • What is Treehouse and how do I get an account?
    Last Updated: Nov 30, 2021 | Topics:
    • eLearning
    |
    Views: 16065
  • What is Mango Languages account and how do I create an account?
    Last Updated: Nov 24, 2021 | Topics:
    • eLearning
    • eResources
    |
    Views: 4912
  • What is Gale Courses and how do I get started?
    Last Updated: Nov 23, 2021 | Topics:
    • eLearning
    • eResources
    |
    Views: 5737
  • Mission Construction Q & A
    Last Updated: Nov 19, 2021 | Topics:
    • Branches
    |
    Views: 168
  • What is the Tech It Forward laptop donation program?
    Last Updated: Nov 08, 2021 | Topics:
    • Donations
    |
    Views: 360
  • How many may I reserve / hold? How many may I borrow? How long may I keep items?
    Last Updated: Nov 03, 2021 | Topics:
    • Books and Materials
    • Borrow Items
    • eBooks
    • FAQ
    • Services
    |
    Views: 26779
  • How do I change my PIN / Password?
    Last Updated: Oct 13, 2021 | Topics:
    • Classic Catalog
    • Computers / Equipment
    • My Account
    |
    Views: 37872
  • Why do I need my PIN at the self-checkout machines?
    Last Updated: Oct 08, 2021 | Topics:
    • Borrow Items
    • Computers / Equipment
    • My Account
    |
    Views: 131
  • How do I do a Preferred Search?
    Last Updated: Oct 06, 2021 | Topics:
    • Books and Materials
    • Classic Catalog
    |
    Views: 2267
  • How do I suggest a title?
    Last Updated: Sep 29, 2021 | Topics:
    • BiblioCommons
    • Books and Materials
    • Collection Development
    • My Account
    • Services
    |
    Views: 5881
  • What are the plans for the Mission Branch Library Renovation?
    Last Updated: Sep 20, 2021 | Topics:
    • Branches
    • Libraries
    • Library Administration
    |
    Views: 306
  • Why does air quality affect SFPL operations? Why do some branches close during heavy smoke events?
    Last Updated: Aug 30, 2021 | Topics:
    • Library Administration
    |
    Views: 64
  • What is Enki eBooks?
    Last Updated: Aug 30, 2021 | Topics:
    • eBooks
    |
    Views: 597
  • How do I pay my fines online?
    Last Updated: Aug 30, 2021 | Topics:
    • Classic Catalog
    • My Account
    |
    Views: 250
  • How do I get my ebook or eaudiobook?
    Last Updated: Aug 30, 2021 | Topics:
    • eBooks
    |
    Views: 1980
  • How do I borrow OverDrive ebooks on a Kobo ereader?
    Last Updated: Aug 30, 2021 | Topics:
    • eBooks
    |
    Views: 704
  • Are there opportunities to volunteer at the Library?
    Last Updated: Aug 30, 2021 | Topics:
    • About
    |
    Views: 2215
  • What Library facilities have air conditioning?
    Last Updated: Aug 25, 2021 | Topics:
    • About
    • Branches
    • Libraries
    • Main
    |
    Views: 258
  • Placing a hold/ Reserving an Item
    Last Updated: Aug 23, 2021 | Topics:
    • BiblioCommons
    • Books and Materials
    • Borrow Items
    • Holds / Reserves
    |
    Views: 11786
  • The online application says "A library card already exists for a patron with this name." What should I do?
    Last Updated: Aug 16, 2021 | Topics:
    • My Account
    |
    Views: 71
  • Does the library accept book donations?
    Last Updated: Aug 10, 2021 | Topics:
    • Donations
    • Library Administration
    |
    Views: 14570
  • Can you distribute fliers?
    Last Updated: Aug 09, 2021 | Topics:
    • Branches
    • Libraries
    • Main
    • Services
    |
    Views: 28
  • What is LinkedIn Learning?
    Last Updated: Aug 04, 2021 | Topics:
    • eLearning
    |
    Views: 1537
  • What should I do if I return something to SFPL that belongs to another library?
    Last Updated: Aug 03, 2021 | Topics:
    • Books and Materials
    |
    Views: 1695
  • What is Hoopla Digital and how does it work?
    Last Updated: Jul 28, 2021 | Topics:
    • eAudiobooks
    • eBooks
    • eMusic
    • eVideo
    |
    Views: 128046
  • What is Career Online High School?
    Last Updated: Jul 28, 2021 | Topics:
    • FAQ
    • Services
    |
    Views: 831
  • Does the library lend laptop computers?
    Last Updated: Jul 07, 2021 | Topics:
    • Computers / Equipment
    • Services
    |
    Views: 17455
  • I returned my library item but it still shows as checked out.
    Last Updated: Jul 03, 2021 | Topics:
    • Borrow Items
    • My Account
    |
    Views: 2645
  • What is the Axis 360 ebook collection and how does it work?
    Last Updated: Jun 10, 2021 | Topics:
    • Borrow Items
    • eAudiobooks
    • eBooks
    |
    Views: 70373
  • How to do I access an EPUB/PDF ebook from Axis360?
    Last Updated: Jun 10, 2021 | Topics:
    • eBooks
    |
    Views: 26762
  • Can I print from my own computer or laptop?
    Last Updated: Apr 15, 2021 | Topics:
    • Computers / Equipment
    • Printing
    • Services
    |
    Views: 21285
  • How do I print in the library and how much does it cost?
    Last Updated: Apr 02, 2021 | Topics:
    • Printing
    • Services
    |
    Views: 72434
  • Can I make photocopies and/or scan items at the library?
    Last Updated: Apr 02, 2021 | Topics:
    • Branches
    • Computers / Equipment
    • Main
    • Services
    |
    Views: 7500
  • Can I print from my mobile device?
    Last Updated: Apr 02, 2021 | Topics:
    • Computers / Equipment
    • Printing
    • Services
    |
    Views: 9839
  • What apps are available for your eResources?
    Last Updated: Mar 30, 2021 | Topics:
    • eResources
    |
    Views: 1217
  • How do I login to my online Library account?
    Last Updated: Mar 08, 2021 | Topics:
    • BiblioCommons
    • Classic Catalog
    • My Account
    • Services
    |
    Views: 8953
  • What's happening to RBdigital?
    Last Updated: Feb 24, 2021 | Topics:
    • eMagazines & eNews
    |
    Views: 11726
  • What is SimplyE?
    Last Updated: Feb 19, 2021 | Topics:
    • eAudiobooks
    • eBooks
    |
    Views: 11274
  • What is the parking situation at SFPL libraries?
    Last Updated: Feb 19, 2021 | Topics:
    • Branches
    • Libraries
    • Main
    |
    Views: 989
  • What is O'Reilly for Public Libraries?
    Last Updated: Feb 18, 2021 | Topics:
    • eBooks
    • eLearning
    • eVideo
    |
    Views: 2306
  • How do I search documents online?
    Last Updated: Nov 25, 2020 | Views: 33
  • How do I install Hoopla Digital on Apple TV?
    Last Updated: Jun 18, 2020 | Topics:
    • eMusic
    • eVideo
    |
    Views: 2132
  • Can I receive notification via text message of holds ready to pickup and items due back?
    Last Updated: Apr 16, 2020 | Topics:
    • My Account
    • Notices
    • Services
    |
    Views: 20223
  • What happened to OverDrive's automatic checkout of holds?
    Last Updated: Apr 12, 2020 | Topics:
    • eAudiobooks
    • eBooks
    |
    Views: 410
  • What Is Safari Books Online?
    Last Updated: Apr 11, 2020 | Topics:
    • eBooks
    • eResources
    |
    Views: 3580
  • How do I replace my library card?
    Last Updated: Apr 10, 2020 | Topics:
    • eBooks
    • FAQ
    • My Account
    |
    Views: 32625
  • How do I renew items online?
    Last Updated: Mar 12, 2020 | Topics:
    • BiblioCommons
    • My Account
    |
    Views: 7600
  • Why was my ebook/eaudiobook hold canceled?
    Last Updated: Feb 21, 2020 | Topics:
    • eAudiobooks
    • eBooks
    |
    Views: 75
  • Can library staff help me on the computer?
    Last Updated: Feb 13, 2020 | Topics:
    • Computers / Equipment
    • FAQ
    • Services
    |
    Views: 981
  • How can I download and save documents?
    Last Updated: Feb 13, 2020 | Topics:
    • Computers / Equipment
    • FAQ
    • Services
    |
    Views: 1398
  • Why am I receiving this newsletter?
    Last Updated: Feb 13, 2020 | Topics:
    • FAQ
    • Libraries
    • Services
    |
    Views: 1731
  • Does the library offer computer classes?
    Last Updated: Feb 07, 2020 | Topics:
    • Computers / Equipment
    |
    Views: 376
  • How do I renew eBooks and eAudiobooks?
    Last Updated: Jan 29, 2020 | Topics:
    • eBooks
    • FAQ
    |
    Views: 16826
  • What is Flipster and how do I use it?
    Last Updated: Jan 29, 2020 | Topics:
    • eMagazines & eNews
    • eResources
    |
    Views: 6931
  • How do I return an eBook Early?
    Last Updated: Jan 29, 2020 | Topics:
    • Books and Materials
    • eAudiobooks
    • eBooks
    |
    Views: 8830
  • How do I import my lists from the Classic catalog in the Bibliocommons catalog?
    Last Updated: Jan 27, 2020 | Topics:
    • BiblioCommons
    |
    Views: 350
  • How do I get a notification about a Suggested Title arriving at SFPL?
    Last Updated: Jan 16, 2020 | Topics:
    • Books and Materials
    • Borrow Items
    • Holds / Reserves
    |
    Views: 637
  • How do I turn on the Single Click Holds feature?
    Last Updated: Jan 16, 2020 | Topics:
    • BiblioCommons
    • Books and Materials
    • Holds / Reserves
    |
    Views: 387
  • How do I find other books about the same topics?
    Last Updated: Jan 16, 2020 | Topics:
    • BiblioCommons
    • Books and Materials
    |
    Views: 363
  • Where are the New Titles located?
    Last Updated: Jan 16, 2020 | Topics:
    • BiblioCommons
    • Books and Materials
    |
    Views: 281
  • How do I change my Bibliocommons shelves to private?
    Last Updated: Jan 16, 2020 | Topics:
    • BiblioCommons
    |
    Views: 228
  • How do I PAUSE a hold?
    Last Updated: Jan 16, 2020 | Topics:
    • BiblioCommons
    • Holds / Reserves
    |
    Views: 1503
  • What is the privacy policy of Bibliocommons?
    Last Updated: Jan 16, 2020 | Topics:
    • BiblioCommons
    |
    Views: 128
  • How do I stop a Preferred Search from sending me emails?
    Last Updated: Jan 16, 2020 | Topics:
    • Classic Catalog
    |
    Views: 61
  • Why am I receiving this newsletter?
    Last Updated: Feb 13, 2020 | Topics:
    • FAQ
    • Libraries
    • Services
    |
    Views: 1731
  • Why do I need my PIN at the self-checkout machines?
    Last Updated: Oct 08, 2021 | Topics:
    • Borrow Items
    • Computers / Equipment
    • My Account
    |
    Views: 131

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How do I change my PIN / password?
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How do I replace or pay for lost / damaged items?
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