FAQ: Frequently Asked Questions - SFPL

How do I access The New York Times outside the library?
Last Updated: Aug 10, 2026 |
Topics:
- eMagazines & eNews
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Views: 1314007
How do I get a library card?
Last Updated: Apr 02, 2026 |
Topics:
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Views: 976270
Printing, Copying, Scanning, and Faxing at the Library
Last Updated: Sep 14, 2026 |
Topics:
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Views: 426858
How do I renew my Library Card?
Last Updated: Oct 31, 2024 |
Topics:
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Views: 419156
How do I renew my checked out items? Why can't I renew?
Last Updated: Oct 20, 2026 |
Topics:
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Views: 273368
What documents are required to get a Library Card?
Last Updated: Jan 08, 2026 |
Topics:
- My Account
- Services
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Views: 186145
What is Hoopla Digital and how does it work?
Last Updated: Jul 23, 2026 |
Topics:
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Views: 168094
What is Libby by OverDrive and how does it work?
Last Updated: Dec 17, 2025 |
Topics:
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Views: 150510
What is Kanopy and how does it work?
Last Updated: Aug 25, 2026 |
Topics:
- eVideo
- FAQ
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Views: 135674
How do I use Discover and Go?
Last Updated: Nov 01, 2025 |
Topics:
- FAQ
- Services
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Views: 113562

What is Treehouse and how do I get an account?
Last Updated: Oct 27, 2026 |
Topics:
- eLearning
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Views: 28863
How do I renew my checked out items? Why can't I renew?
Last Updated: Oct 20, 2026 |
Topics:
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Views: 273368
How do I pay my fees online?
Last Updated: Oct 20, 2026 |
Topics:
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Views: 16535
What is LINK+ and how does it work?
Last Updated: Oct 17, 2026 |
Topics:
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Views: 88144
What apps are available for your eResources?
Last Updated: Oct 05, 2026 |
Topics:
- eResources
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Views: 3460
What is SFPL's Collection Development Plan?
Last Updated: Sep 25, 2026 |
Topics:
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Views: 16882
How many may I reserve / hold? How many may I borrow? How long may I keep items?
Last Updated: Sep 17, 2026 |
Topics:
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Views: 54575
Printing, Copying, Scanning, and Faxing at the Library
Last Updated: Sep 14, 2026 |
Topics:
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Views: 426858
How much are fees?
Last Updated: Sep 14, 2026 |
Topics:
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Views: 23754
What is Kanopy and how does it work?
Last Updated: Aug 25, 2026 |
Topics:
- eVideo
- FAQ
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Views: 135674
What is MyHeritage Library Edition?
Last Updated: Aug 18, 2026 |
Topics:
- eResources
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Views: 2097
How do I access newspapers and magazines on PressReader?
Last Updated: Aug 14, 2026 |
Topics:
- eMagazines & eNews
- eResources
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Views: 48519
What is My China Roots and how do I get started?
Last Updated: Aug 13, 2026 |
Topics:
- eResources
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Views: 2878
What is Rosetta Stone and how do I get started?
Last Updated: Aug 12, 2026 |
Topics:
- eResources
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Views: 23924
How do I access The New York Times outside the library?
Last Updated: Aug 10, 2026 |
Topics:
- eMagazines & eNews
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Views: 1314007
Does the library have an archive of the San Francisco Chronicle?
Last Updated: Aug 10, 2026 |
Topics:
- Books and Materials
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Views: 5284
What is Hoopla Digital and how does it work?
Last Updated: Jul 23, 2026 |
Topics:
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Views: 168094
What is the Lucky Day Collection?
Last Updated: May 06, 2026 |
Topics:
- Books and Materials
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Views: 9534
I did not receive email that my item is due / overdue / ready for pickup
Last Updated: Apr 14, 2026 |
Topics:
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Views: 3832
What is InterLibrary Loan (ILL) and how does it work?
Last Updated: Apr 08, 2026 |
Topics:
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Views: 98167
How do I get a library card?
Last Updated: Apr 02, 2026 |
Topics:
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Views: 976270
What is Udemy and how do I get started?
Last Updated: Mar 26, 2026 |
Topics:
- eLearning
- eResources
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Views: 16365
How do I access The Wall Street Journal (wsj.com)?
Last Updated: Mar 18, 2026 |
Topics:
- eMagazines & eNews
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Views: 12498
Why was my digital hold canceled?
Last Updated: Mar 12, 2026 |
Topics:
- eAudiobooks
- eBooks
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Views: 1077
How do I change my PIN / Password?
Last Updated: Feb 26, 2026 |
Topics:
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Views: 103302
Do you have typewriters?
Last Updated: Feb 08, 2026 |
Topics:
- Computers / Equipment
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Views: 1381
Does SFPL offer exam proctoring?
Last Updated: Feb 03, 2026 |
Topics:
- Services
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Views: 4318
How long will it take to receive requested items from offsite storage?
Last Updated: Jan 29, 2026 |
Topics:
- Books and Materials
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Views: 1045
What types of software are included on the library's computers?
Last Updated: Jan 22, 2026 |
Topics:
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Views: 5356
Can I request books to be sent through the mail?
Last Updated: Jan 09, 2026 |
Topics:
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Views: 3763
Why am I receiving a notice from the San Francisco Treasurer & Tax Collector?

Last Updated: Jan 08, 2026 | Views: 960
What documents are required to get a Library Card?
Last Updated: Jan 08, 2026 |
Topics:
- My Account
- Services
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Views: 186145
What is the difference between Hoopla's Flex and Instant Borrow?
Last Updated: Dec 30, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 2502
How do I renew eBooks and eAudiobooks?
Last Updated: Dec 17, 2025 |
Topics:
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Views: 20895
What is Libby by OverDrive and how does it work?
Last Updated: Dec 17, 2025 |
Topics:
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Views: 150510
How do I suggest a title?
Last Updated: Dec 17, 2025 |
Topics:
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Views: 12863
How do I return an ebook or audiobook early?
Last Updated: Dec 17, 2025 |
Topics:
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Views: 13261
What is Adobe Digital Editions and why do I need it?
Last Updated: Dec 17, 2025 |
Topics:
- eBooks
- eResources
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Views: 23106
What is KANOPY KIDS and how do I access it?
Last Updated: Dec 17, 2025 |
Topics:
- eVideo
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Views: 4401
What is Gale Courses and how do I get started?
Last Updated: Dec 17, 2025 |
Topics:
- eLearning
- eResources
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Views: 14156
What is EBSCO Discovery Service?
Last Updated: Dec 17, 2025 |
Topics:
- eMagazines & eNews
- eResources
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Views: 2958
What is ABCmouse.com Bring Learning Home?
Last Updated: Dec 17, 2025 |
Topics:
- eLearning
- eResources
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Views: 4472
What is O'Reilly for Public Libraries?
Last Updated: Dec 17, 2025 |
Topics:
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Views: 8347
How do I get my ebook or eaudiobook?
Last Updated: Dec 17, 2025 |
Topics:
- eBooks
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Views: 5118
What is Peterson's Test Prep and how do I get started?
Last Updated: Dec 17, 2025 |
Topics:
- eLearning
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Views: 2384
What is Kanopy's ticket system?
Last Updated: Dec 17, 2025 |
Topics:
- eResources
- eVideo
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Views: 2787
How do I transfer eBooks to my Nook ereader?
Last Updated: Dec 17, 2025 |
Topics:
- eBooks
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Views: 8322
Can I access my OverDrive history in Libby?
Last Updated: Dec 17, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 1893
How do I log into Oxford English Dictionary (OED)?
Last Updated: Dec 17, 2025 |
Topics:
- eResources
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Views: 2379
What is ProQuest African American Heritage?
Last Updated: Dec 17, 2025 |
Topics:
- eResources
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Views: 1289
How do I access a supplementary PDF mentioned in my OverDrive audiobook?
Last Updated: Dec 17, 2025 |
Topics:
- eBooks
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Views: 1343
Why is Libby asking me to verify my PIN?
Last Updated: Dec 17, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 1276
What are tags in Libby and how do I use them?
Last Updated: Dec 17, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 1341
What happened to the Deliver Later feature for my holds in Libby and the OverDrive website?
Last Updated: Dec 17, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 1049
What happened to Boundless?
Last Updated: Dec 17, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 4621
Can I receive a notice when holds are ready / items are due?
Last Updated: Dec 10, 2025 |
Topics:
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Views: 6976
Where are my ebooks?
Last Updated: Dec 09, 2025 |
Topics:
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Views: 9704
My library card is lost or stolen. How do I replace my library card?
Last Updated: Nov 24, 2025 |
Topics:
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Views: 59894
What is Bibliocommons and why should I use it?
Last Updated: Nov 24, 2025 |
Topics:
- BiblioCommons
- My Account
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Views: 22343
What is Auto Renew?
Last Updated: Nov 24, 2025 |
Topics:
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Views: 12910
What is Borrowing History?
Last Updated: Nov 24, 2025 |
Topics:
- BiblioCommons
- My Account
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Views: 4513
What are my responsibilities as a library cardholder?
Last Updated: Nov 21, 2025 |
Topics:
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Views: 7873
How do I renew items by phone?
Last Updated: Nov 14, 2025 |
Topics:
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Views: 6175
How do I use the Classic Catalog to find items?
Last Updated: Nov 14, 2025 |
Topics:
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Views: 1734
How do I login to my online Library account?
Last Updated: Nov 14, 2025 |
Topics:
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Views: 15898
Where can I return items?
Last Updated: Nov 14, 2025 |
Topics:
- FAQ
- Services
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Views: 32928
Can I make photocopies and/or scan items at the library?
Last Updated: Nov 14, 2025 |
Topics:
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Views: 9804
What can I do on the computer I reserve and what types of software are available?
Last Updated: Nov 14, 2025 |
Topics:
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Views: 5486
Does the library lend laptop computers?
Last Updated: Nov 14, 2025 |
Topics:
- Computers / Equipment
- Services
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Views: 23542
How do I donate a book or AV item to the library?
Last Updated: Nov 14, 2025 |
Topics:
- Donations
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Views: 2855
How do I use Discover and Go?
Last Updated: Nov 01, 2025 |
Topics:
- FAQ
- Services
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Views: 113562
digitalsf.org FAQs
Last Updated: Sep 26, 2025 |
Topics:
- FAQ
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Views: 967
How do I pay for or replace a Lost or Damaged item?
Last Updated: Sep 20, 2025 |
Topics:
- Borrow Items
- My Account
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Views: 23834
Which locations have seed lending libraries?
Last Updated: Sep 18, 2025 |
Topics:
- Branches
- FAQ
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Views: 1769
How do I get Kindle Books from Libby by OverDrive?
Last Updated: Sep 12, 2025 |
Topics:
- eBooks
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Views: 48133
How do I reconnect my Kanopy account after renewing my library account?
Last Updated: Sep 05, 2025 |
Topics:
- eResources
- eVideo
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Views: 1530
Why is my Kanopy account blocked?
Last Updated: Sep 05, 2025 |
Topics:
- eResources
- eVideo
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Views: 1699
What is the San Francisco Historical Photograph Collection?
Last Updated: Aug 26, 2025 |
Topics:
- FAQ
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Views: 6662
What do I need to know when the OverDrive app sunsets in April 2023?
Last Updated: Jul 11, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 1147
Does the library have 3D printers I can use?
Last Updated: Jul 11, 2025 |
Topics:
- Printing
- Services
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Views: 11052
What is the Scholar Card?
Last Updated: Jun 25, 2025 |
Topics:
- Library Card
- Scholar Card
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Views: 5782
What is a Teacher Card and how can I get one?
Last Updated: Jun 11, 2025 |
Topics:
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Views: 16136
How do I use the FOR LATER Shelf?
Last Updated: Jun 11, 2025 |
Topics:
- BiblioCommons
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Views: 4732
What is "delayed paging"?

Last Updated: Jun 04, 2025 | Views: 1097
What should I do if I return something to SFPL that belongs to another library?
Last Updated: Apr 30, 2025 |
Topics:
- Books and Materials
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Views: 5081
What is The MIX?
Last Updated: Apr 01, 2025 |
Topics:
- Main
- Services
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Views: 3234
What is Excel Adult High School?
Last Updated: Mar 10, 2025 |
Topics:
- FAQ
- Services
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Views: 2280
What is Flipster and how do I use it?
Last Updated: Feb 20, 2025 |
Topics:
- eMagazines & eNews
- eResources
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Views: 13592
How do I reserve a meeting room for my group to use?
Last Updated: Jan 15, 2025 |
Topics:
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Views: 4287
Can I access Hoopla ebooks on my Kindle Paperwhite?
Last Updated: Dec 30, 2024 |
Topics:
- eBooks
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Views: 1644
Can I print from my own computer or laptop?
Last Updated: Nov 09, 2024 |
Topics:
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Views: 28050
How do I renew my Library Card?
Last Updated: Oct 31, 2024 |
Topics:
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Views: 419156
How do I update my address?
Last Updated: Oct 15, 2024 |
Topics:
- FAQ
- My Account
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Views: 5214
How do I find out if the Library carries a particular magazine, newspaper, or journal?
Last Updated: Jul 31, 2024 |
Topics:
- eMagazines & eNews
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Views: 2294
How do I borrow OverDrive ebooks on a Kobo ereader?
Last Updated: Jun 28, 2024 |
Topics:
- eBooks
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Views: 7019
What is LinkedIn Learning?
Last Updated: Dec 08, 2023 |
Topics:
- eLearning
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Views: 7799
What is Mango Languages account and how do I create an account?
Last Updated: Dec 05, 2023 |
Topics:
- eLearning
- eResources
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Views: 15831
What is happening to the legacy OverDrive app?

Last Updated: Sep 12, 2023 | Views: 3488
Placing a hold/ Reserving an Item
Last Updated: Aug 03, 2023 |
Topics:
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Views: 19557
What is CAreer Pathways?
Last Updated: Jul 07, 2023 |
Topics:
- eLearning
- eResources
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Views: 1520

Why am I receiving this newsletter?
Last Updated: Feb 13, 2020 |
Topics:
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Views: 3862

Why do I need my PIN at the self-checkout machines?
Last Updated: Oct 08, 2021 |
Topics:
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Views: 2035

System Status

Current status of the Library's online systems

Contact Us

phone / email / text hours:

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send email

call 415-557-4400

send text (sms) to 415-723-4414

eBook / eAudiobook help

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My Library Account

How do I get a Library Card / Account?

How do I renew an expired account?

How do I change my PIN / password?

How many items may I borrow?

How many items may I hold / reserve?

How long may I keep items?

How do I renew items? Why can't I renew?

How do I replace or pay for lost / damaged items?