FAQ: Frequently Asked Questions - SFPL

How do I get a library card?
Last Updated: May 18, 2018 |
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Views: 124481
How do I renew my checked out material? Why can't I renew?
Last Updated: Apr 26, 2018 |
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Views: 50971
How do I renew my Library Card?
Last Updated: May 18, 2018 |
Topics:
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Views: 40496
What documents are required to get a Library Card?
Last Updated: May 23, 2018 |
Topics:
- Services
- My Account
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Views: 26908
What is Axis 360 and how does it work?
Last Updated: Mar 15, 2018 |
Topics:
- eAudiobooks
- eBooks
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Views: 16649
How do I print in the library and how much does it cost?
Last Updated: May 15, 2018 |
Topics:
- Printing
- Services
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Views: 16293
How do I use Discover and Go?
Last Updated: May 23, 2018 |
Topics:
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Views: 13644
How do I connect to the library's wifi?
Last Updated: Oct 15, 2017 |
Topics:
- computers / equipment
- Services
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Views: 11166
How do I renew eBooks and eAudiobooks?
Last Updated: Mar 15, 2018 |
Topics:
- eBooks
- FAQ
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Views: 9448
What is hoopla and how does it work?
Last Updated: May 03, 2018 |
Topics:
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Views: 8901

How do I use Discover and Go?
Last Updated: May 23, 2018 |
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Views: 13644
What documents are required to get a Library Card?
Last Updated: May 23, 2018 |
Topics:
- Services
- My Account
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Views: 26908
How do I renew my Library Card?
Last Updated: May 18, 2018 |
Topics:
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Views: 40496
How do I get a library card?
Last Updated: May 18, 2018 |
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Views: 124481
What is InterLibrary Loan (ILL) and how does it work?
Last Updated: May 17, 2018 |
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Views: 1533
How do I pay for or replace a Lost or Damaged item?
Last Updated: May 17, 2018 |
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Views: 2682
What are my responsibilities as a library cardholder?
Last Updated: May 17, 2018 |
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Views: 626
How do I pay my fines and fees online?
Last Updated: May 16, 2018 |
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Views: 2253
How do I print in the library and how much does it cost?
Last Updated: May 15, 2018 |
Topics:
- Printing
- Services
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Views: 16293
How do I access my online Library account?
Last Updated: May 15, 2018 |
Topics:
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Views: 1112
How many may I reserve / hold? How many may I borrow? How long may I keep items?
Last Updated: May 11, 2018 |
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Views: 5569
Can I use a Library computer?
Last Updated: May 10, 2018 |
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Views: 830
What is the San Francisco Historical Photograph Collection?
Last Updated: May 10, 2018 |
Topics:
- FAQ
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Views: 117
How do I embed a list I created with BiblioCommons in to a webpage?
Last Updated: May 10, 2018 |
Topics:
- BiblioCommons
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Views: 181
Does the library accept book donations?
Last Updated: May 08, 2018 |
Topics:
- Donations
- Library Administration
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Views: 4951
What is the current status of the Library's online systems?
Last Updated: May 04, 2018 |
Topics:
- eResources
- eLearning
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Views: 47
How do I suggest a title?
Last Updated: May 03, 2018 |
Topics:
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Views: 1027
What is Rosetta Stone and how do I use it?
Last Updated: May 03, 2018 |
Topics:
- eResources
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Views: 171
What is hoopla and how does it work?
Last Updated: May 03, 2018 |
Topics:
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Views: 8901
What is KANOPY KIDS and how do I access it?
Last Updated: May 03, 2018 | Views: 47
I returned my library item but it still shows as checked out.
Last Updated: May 01, 2018 |
Topics:
- Borrow Items
- My Account
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Views: 326
What is Treehouse and how do I get an account?
Last Updated: Apr 30, 2018 | Views: 353
Can I sign up for Summer Stride?
Last Updated: Apr 27, 2018 |
Topics:
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Views: 28
How do I renew my checked out material? Why can't I renew?
Last Updated: Apr 26, 2018 |
Topics:
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Views: 50971
Does the library have cables I can use to connect my laptop?
Last Updated: Apr 25, 2018 |
Topics:
- computers / equipment
- Services
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Views: 302
What is a Teacher Card and how can I get one?
Last Updated: Apr 20, 2018 |
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Views: 1360
Can the Library help with Safe Medicine Disposal?
Last Updated: Apr 19, 2018 | Views: 8
Do I have to set up a separate login to use BiblioCommons?
Last Updated: Apr 18, 2018 |
Topics:
- BiblioCommons
- My Account
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Views: 313
I did not receive email that my item is due / overdue / ready for pickup
Last Updated: Apr 18, 2018 |
Topics:
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Views: 1120
What is Tech’d Out?
Last Updated: Apr 16, 2018 |
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Views: 2911
What apps are available for your eResources?
Last Updated: Apr 10, 2018 |
Topics:
- eResources
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Views: 667
Why do I have to visit in person to get a library card?
Last Updated: Apr 07, 2018 |
Topics:
- Borrow Items
- Libraries
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Views: 2388
What is Bibliocommons and why should I use it?
Last Updated: Apr 07, 2018 |
Topics:
- BiblioCommons
- My Account
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Views: 1450
Can I receive notification via text message of holds ready to pickup and items due back?
Last Updated: Mar 28, 2018 |
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Views: 1942
Placing a hold/ Reserving an Item
Last Updated: Mar 16, 2018 |
Topics:
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Views: 2517
How do I renew eBooks and eAudiobooks?
Last Updated: Mar 15, 2018 |
Topics:
- eBooks
- FAQ
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Views: 9448
How do I return an eBook Early?
Last Updated: Mar 15, 2018 |
Topics:
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Views: 2682
What is OverDrive/Libby and how does it work?
Last Updated: Mar 15, 2018 |
Topics:
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Views: 7540
How to get a Kindle eBook via the OverDrive platform
Last Updated: Mar 15, 2018 |
Topics:
- eBooks
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Views: 3606
What is Flipster and how do I use it?
Last Updated: Mar 15, 2018 |
Topics:
- eResources
- eMagazines & eNews
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Views: 387
What is Mango Languages account and how do I create an account?
Last Updated: Mar 15, 2018 |
Topics:
- eResources
- eLearning
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Views: 683
How do I access New York Times Digital?
Last Updated: Mar 15, 2018 |
Topics:
- eMagazines & eNews
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Views: 2457
What is Axis 360 and how does it work?
Last Updated: Mar 15, 2018 |
Topics:
- eAudiobooks
- eBooks
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Views: 16649
How do I change my PIN / Password?
Last Updated: Mar 14, 2018 |
Topics:
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Views: 7155
What is Borrowing History?
Last Updated: Mar 13, 2018 |
Topics:
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Views: 478
How do I do a Preferred Search?
Last Updated: Mar 12, 2018 |
Topics:
- Books and Materials
- classic catalog
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Views: 859
How do I manage requests / holds using my Classic Catalog account?
Last Updated: Mar 12, 2018 |
Topics:
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Views: 1497
How do I use "my checkout history?"
Last Updated: Mar 12, 2018 |
Topics:
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Views: 611
What is Lynda.com and how does it work?
Last Updated: Feb 23, 2018 |
Topics:
- eLearning
- eResources
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Views: 73
How to download an eBook from the Axis 360 platform to your PC
Last Updated: Feb 23, 2018 |
Topics:
- eBooks
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Views: 666
How to download an eBook from the Axis 360 platform to your mobile device
Last Updated: Feb 23, 2018 |
Topics:
- eAudiobooks
- eBooks
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Views: 1688
How do I stop a Preferred Search from sending me emails?
Last Updated: Feb 23, 2018 | Views: 13
Conducting a Search and Using the Filters
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
- Books and Materials
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Views: 169
How to use the Completed Shelf on the Bibliocommons catalog
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
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Views: 172
How do I import my lists from the Classic catalog in the Bibliocommons catalog?
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
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Views: 158
How do I turn on the Single Click Holds feature?
Last Updated: Feb 23, 2018 |
Topics:
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Views: 127
How do I find other books about the same topics?
Last Updated: Feb 23, 2018 |
Topics:
- Books and Materials
- BiblioCommons
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Views: 121
How do I change my Bibliocommons shelves to private?
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
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Views: 116
Where are the New Titles located?
Last Updated: Feb 23, 2018 |
Topics:
- Books and Materials
- BiblioCommons
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Views: 109
Why can't kids under 13 choose their own user names?
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
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Views: 188
SFPL's wifi is being very slow/having issues - who do I tell?
Last Updated: Feb 23, 2018 |
Topics:
- computers / equipment
- Services
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Views: 186
How can I see what I have checked out on my library card?
Last Updated: Feb 23, 2018 |
Topics:
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Views: 281
How to I remove items from my Borrowing History?
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
- Books and Materials
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Views: 363
How do I PAUSE a hold?
Last Updated: Feb 23, 2018 |
Topics:
- Holds / Reserves
- BiblioCommons
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Views: 371
How do I reserve a meeting room for my group to use?
Last Updated: Feb 23, 2018 |
Topics:
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Views: 392
Does SFPL offer exam proctoring?
Last Updated: Feb 23, 2018 |
Topics:
- Services
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Views: 887
How do I renew items online?
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
- My Account
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Views: 1733
How do I use the FOR LATER Shelf?
Last Updated: Feb 23, 2018 |
Topics:
- BiblioCommons
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Views: 3034
What is Radio Frequency Identification (RFID)?
Last Updated: Feb 22, 2018 | Views: 21
What is LINK+ and how does it work?
Last Updated: Feb 05, 2018 |
Topics:
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Views: 4939
How much are fees and fines?
Last Updated: Feb 01, 2018 |
Topics:
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Views: 7019
How do I replace my library card?
Last Updated: Jan 22, 2018 |
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Views: 6703
Where are my ebooks?
Last Updated: Jan 20, 2018 |
Topics:
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Views: 1042
How do I access newspapers and magazines on PressReader?
Last Updated: Jan 17, 2018 |
Topics:
- eMagazines & eNews
- eResources
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Views: 1019
What is Kanopy and how does it work?
Last Updated: Jan 17, 2018 |
Topics:
- eVideo
- FAQ
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Views: 3916
What is The MIX?
Last Updated: Jan 11, 2018 |
Topics:
- Teen Services
- Main
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Views: 30
How to do I check out ePUB/PDF format from Axis360?
Last Updated: Jan 05, 2018 |
Topics:
- eBooks
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Views: 3719
Why am I receiving this newsletter?
Last Updated: Jan 05, 2018 |
Topics:
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Views: 146
What is Career Online High School?
Last Updated: Dec 27, 2017 |
Topics:
- FAQ
- Services
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Views: 194
What Is Safari Books Online?
Last Updated: Dec 22, 2017 |
Topics:
- eBooks
- eResources
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Views: 465
Does the library have an archive of the San Francisco Chronicle?
Last Updated: Dec 20, 2017 |
Topics:
- Books and Materials
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Views: 522
How do I donate an item to the library's collection?
Last Updated: Dec 11, 2017 |
Topics:
- Donations
- Books and Materials
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Views: 309
How do I add / change my email address?
Last Updated: Nov 30, 2017 |
Topics:
- My Account
- Notices
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Views: 523
Can I receive a notice when holds are ready / items are due?
Last Updated: Nov 30, 2017 |
Topics:
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Views: 463
Does the library lend laptop computers?
Last Updated: Nov 29, 2017 |
Topics:
- computers / equipment
- Services
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Views: 4971
Can I borrow items if I don't have my library card?
Last Updated: Nov 25, 2017 |
Topics:
- Borrow Items
- My Account
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Views: 185
What is Lynda.com and how do I use it?
Last Updated: Nov 09, 2017 |
Topics:
- eResources
- eLearning
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Views: 1243
How do I scan at the library?
Last Updated: Nov 08, 2017 |
Topics:
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Views: 2276
What is a Scholar Card?
Last Updated: Nov 06, 2017 |
Topics:
- FAQ
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Views: 180
What is Adobe Digital Editions and why do I need it?
Last Updated: Nov 01, 2017 |
Topics:
- eResources
- eBooks
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Views: 2793
Why are some of your online resources "temporarily only accessible at the Main Library and Branches"?
Last Updated: Oct 24, 2017 |
Topics:
- eResources
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Views: 107
How do I connect to the library's wifi?
Last Updated: Oct 15, 2017 |
Topics:
- computers / equipment
- Services
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Views: 11166
Does the library take donations of money?
Last Updated: Oct 15, 2017 |
Topics:
- Donations
- Library Administration
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Views: 631
What is SFPL's Collection Development Plan?
Last Updated: Oct 03, 2017 |
Topics:
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Views: 2078
Does the Library have private study rooms?
Last Updated: Aug 23, 2017 |
Topics:
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Views: 79
Do I have to log in to use the catalog or website?
Last Updated: Aug 11, 2017 |
Topics:
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Views: 7891
What should I do if I return something to SFPL that belongs to another library?
Last Updated: Jul 20, 2017 |
Topics:
- Books and Materials
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Views: 429
Does the library have 3D printers I can use?
Last Updated: Jul 05, 2017 |
Topics:
- Printing
- Services
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Views: 242
How do I renew items by phone?
Last Updated: Jun 27, 2017 |
Topics:
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Views: 787
What is ABCmouse and how do I access it?
Last Updated: Jun 27, 2017 |
Topics:
- eResources
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Views: 114

Can I sign up for Summer Stride?
Beginning May 19, pick up a tracking guide to record your reading, listening and learning time, and work your way to a coveted finishing prize that will help you contain all your new interests! Time spent at the Library counts towards your goal, so be sure to check out the Stride Guide, which lists all our free summer events, activities and programs.
Last Updated: Apr 27, 2018 |
Topics:
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Views: 28
How do I suggest a title?
The library welcomes your suggestions for items to add to the collection.
Last Updated: May 03, 2018 |
Topics:
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Views: 1027
What is Tech’d Out?
information about SFPL's pilot program Tech'd Out: laptop and wireless internet lending
Last Updated: Apr 16, 2018 |
Topics:
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Views: 2911
Can I use a Library computer?
San Francisco Public Library cardholders can use Internet computers in the library for up to 2 hours per day, per library, depending on availability
Last Updated: May 10, 2018 |
Topics:
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Views: 830
How do I renew my Library Card?
Library cards are valid for a maximum of four (4) years.
Last Updated: May 18, 2018 |
Topics:
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Views: 40496
How do I use Discover and Go?
Make reservations and print admission tickets to museums, science centers, zoos, theaters, pools, and other cultural venues.
Last Updated: May 23, 2018 |
Topics:
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Views: 13644