FAQ: Frequently Asked Questions - SFPL

How do I access The New York Times?
Last Updated: Jul 02, 2025 |
Topics:
- eMagazines & eNews
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Views: 928886
How do I get a library card?
Last Updated: Jun 16, 2025 |
Topics:
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Views: 893295
How do I renew my Library Card?
Last Updated: Oct 31, 2024 |
Topics:
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Views: 344351
Printing, Copying, Scanning, and Faxing at the Library
Last Updated: Apr 29, 2025 |
Topics:
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Views: 286740
How do I renew my checked out items? Why can't I renew?
Last Updated: Oct 31, 2024 |
Topics:
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Views: 256722
What documents are required to get a Library Card?
Last Updated: Oct 19, 2024 |
Topics:
- My Account
- Services
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Views: 155778
What is Hoopla Digital and how does it work?
Last Updated: Aug 22, 2022 |
Topics:
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Views: 155510
What is Libby by OverDrive and how does it work?
Last Updated: Jul 11, 2025 |
Topics:
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Views: 142405
What is Kanopy and how does it work?
Last Updated: Jan 18, 2025 |
Topics:
- eVideo
- FAQ
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Views: 126832
How do I use Discover and Go?
Last Updated: Dec 22, 2021 |
Topics:
- FAQ
- Services
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Views: 89676

How do I renew eBooks and eAudiobooks?
Last Updated: Jul 11, 2025 |
Topics:
- eBooks
- FAQ
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Views: 18829
What do I need to know when the OverDrive app sunsets in April 2023?
Last Updated: Jul 11, 2025 |
Topics:
- eAudiobooks
- eBooks
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Views: 171
What is Libby by OverDrive and how does it work?
Last Updated: Jul 11, 2025 |
Topics:
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Views: 142405
How do I return an ebook early?
Last Updated: Jul 11, 2025 |
Topics:
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Views: 11167
What is SFPL's Collection Development Plan?
Last Updated: Jul 11, 2025 |
Topics:
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Views: 13443
Does the library have 3D printers I can use?
Last Updated: Jul 11, 2025 |
Topics:
- Printing
- Services
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Views: 7006
Does SFPL offer exam proctoring?
Last Updated: Jul 11, 2025 |
Topics:
- Services
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Views: 3251
What is Bibliocommons and why should I use it?
Last Updated: Jul 11, 2025 |
Topics:
- BiblioCommons
- My Account
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Views: 19459
How do I access The New York Times?
Last Updated: Jul 02, 2025 |
Topics:
- eMagazines & eNews
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Views: 928886
Does the library lend laptop computers?
Last Updated: Jun 26, 2025 |
Topics:
- Computers / Equipment
- Services
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Views: 21076
What is the Scholar Card?
Last Updated: Jun 25, 2025 |
Topics:
- Library Card
- Scholar Card
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Views: 3695
How do I get a library card?
Last Updated: Jun 16, 2025 |
Topics:
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Views: 893295
What is a Teacher Card and how can I get one?
Last Updated: Jun 11, 2025 |
Topics:
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Views: 12684
How do I use the FOR LATER Shelf?
Last Updated: Jun 11, 2025 |
Topics:
- BiblioCommons
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Views: 3701
How long will it take to receive requested items from offsite storage?
Last Updated: Jun 04, 2025 |
Topics:
- Books and Materials
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Views: 38
What is "delayed paging"?

Last Updated: Jun 04, 2025 | Views: 198
How do I access newspapers and magazines on PressReader?
Last Updated: May 06, 2025 |
Topics:
- eMagazines & eNews
- eResources
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Views: 42459
What should I do if I return something to SFPL that belongs to another library?
Last Updated: Apr 30, 2025 |
Topics:
- Books and Materials
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Views: 3592
Printing, Copying, Scanning, and Faxing at the Library
Last Updated: Apr 29, 2025 |
Topics:
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Views: 286740
How do I pay for or replace a Lost or Damaged item?
Last Updated: Apr 08, 2025 |
Topics:
- Borrow Items
- My Account
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Views: 19426
What is The MIX?
Last Updated: Apr 01, 2025 |
Topics:
- Main
- Services
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Views: 1762
How do I access a supplementary PDF mentioned in my OverDrive or Boundless audiobook?

Last Updated: Mar 28, 2025 | Views: 62
What is Excel Adult High School?
Last Updated: Mar 10, 2025 |
Topics:
- FAQ
- Services
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Views: 1273
Do you have typewriters?

Last Updated: Mar 04, 2025 | Views: 184
How do I suggest a title?
Last Updated: Feb 28, 2025 |
Topics:
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Views: 9261
Can I receive notification via text message of holds ready to pickup and items due back?
Last Updated: Feb 27, 2025 |
Topics:
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Views: 22604
What is Flipster and how do I use it?
Last Updated: Feb 20, 2025 |
Topics:
- eMagazines & eNews
- eResources
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Views: 10349
What apps are available for your eResources?
Last Updated: Feb 07, 2025 |
Topics:
- eResources
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Views: 1807
Why is my Kanopy account blocked?

Last Updated: Jan 18, 2025 | Views: 233
What is Kanopy and how does it work?
Last Updated: Jan 18, 2025 |
Topics:
- eVideo
- FAQ
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Views: 126832
How do I reserve a meeting room for my group to use?
Last Updated: Jan 15, 2025 |
Topics:
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Views: 2478
How do I access The Wall Street Journal (wsj.com)?

Last Updated: Jan 09, 2025 | Views: 4771
What is Borrowing History?
Last Updated: Jan 05, 2025 |
Topics:
- BiblioCommons
- My Account
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Views: 3137
Can I access Hoopla ebooks on my Kindle Paperwhite?
Last Updated: Dec 30, 2024 |
Topics:
- eBooks
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Views: 236
Can I print from my own computer or laptop?
Last Updated: Nov 09, 2024 |
Topics:
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Views: 25779
How do I renew my checked out items? Why can't I renew?
Last Updated: Oct 31, 2024 |
Topics:
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Views: 256722
How do I renew my Library Card?
Last Updated: Oct 31, 2024 |
Topics:
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Views: 344351
What is the San Francisco Historical Photograph Collection?
Last Updated: Oct 29, 2024 |
Topics:
- FAQ
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Views: 4786
What documents are required to get a Library Card?
Last Updated: Oct 19, 2024 |
Topics:
- My Account
- Services
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Views: 155778
How do I pay my fees online?
Last Updated: Oct 15, 2024 |
Topics:
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Views: 13094
How do I update my address?
Last Updated: Oct 15, 2024 |
Topics:
- FAQ
- My Account
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Views: 3511
Can I request books to be sent through the mail?
Last Updated: Sep 14, 2024 |
Topics:
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Views: 2348
What is ABCmouse.com Bring Learning Home?
Last Updated: Sep 06, 2024 |
Topics:
- eLearning
- eResources
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Views: 2619
What is Udemy and how do I get started?
Last Updated: Aug 30, 2024 |
Topics:
- eLearning
- eResources
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Views: 12854
How do I log into Oxford English Dictionary (OED)?
Last Updated: Aug 26, 2024 |
Topics:
- eResources
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Views: 800
How do I find out if the Library carries a particular magazine, newspaper, or journal?
Last Updated: Jul 31, 2024 |
Topics:
- eMagazines & eNews
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Views: 407
What types of software are included on the library's computers?
Last Updated: Jul 16, 2024 |
Topics:
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Views: 3511
What is InterLibrary Loan (ILL) and how does it work?
Last Updated: Jul 10, 2024 |
Topics:
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Views: 79987
How do I transfer eBooks to my Nook ereader?
Last Updated: Jun 28, 2024 |
Topics:
- eBooks
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Views: 6257
What is Adobe Digital Editions and why do I need it?
Last Updated: Jun 28, 2024 |
Topics:
- eBooks
- eResources
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Views: 20744
How do I borrow OverDrive ebooks on a Kobo ereader?
Last Updated: Jun 28, 2024 |
Topics:
- eBooks
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Views: 4977
How do I get Kindle Books from Libby by OverDrive?
Last Updated: Jun 17, 2024 |
Topics:
- eBooks
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Views: 43846
Does the library have an archive of the San Francisco Chronicle?
Last Updated: Jun 13, 2024 |
Topics:
- Books and Materials
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Views: 3524
How many may I reserve / hold? How many may I borrow? How long may I keep items?
Last Updated: May 25, 2024 |
Topics:
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Views: 45820
How do I access an EPUB/PDF-formatted ebook from Boundless?
Last Updated: Apr 05, 2024 |
Topics:
- eBooks
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Views: 36836
How do I reconnect my Kanopy account after renewing my library account?

Last Updated: Mar 22, 2024 | Views: 318
What is Peterson's Test Prep and how do I get started?
Last Updated: Feb 13, 2024 |
Topics:
- eLearning
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Views: 926
My library card is lost or stolen. How do I replace my library card?
Last Updated: Feb 01, 2024 |
Topics:
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Views: 50859
How do I donate a book or AV item to the library?
Last Updated: Jan 30, 2024 |
Topics:
- Donations
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Views: 953
What is Auto Renew?
Last Updated: Dec 14, 2023 |
Topics:
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Views: 10400
What is Gale Courses and how do I get started?
Last Updated: Dec 08, 2023 |
Topics:
- eLearning
- eResources
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Views: 11204
What is Treehouse and how do I get an account?
Last Updated: Dec 08, 2023 |
Topics:
- eLearning
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Views: 24733
What is LinkedIn Learning?
Last Updated: Dec 08, 2023 |
Topics:
- eLearning
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Views: 5675
What is Mango Languages account and how do I create an account?
Last Updated: Dec 05, 2023 |
Topics:
- eLearning
- eResources
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Views: 12150
What is Rosetta Stone and how do I get started?
Last Updated: Dec 05, 2023 |
Topics:
- eResources
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Views: 19335
Where are my ebooks?
Last Updated: Nov 21, 2023 |
Topics:
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Views: 6452
What is SimplyE?
Last Updated: Nov 06, 2023 |
Topics:
- eAudiobooks
- eBooks
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Views: 15533
How do I get my ebook or eaudiobook?
Last Updated: Nov 06, 2023 |
Topics:
- eBooks
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Views: 3807
What is Kanopy's ticket system?
Last Updated: Nov 01, 2023 |
Topics:
- eResources
- eVideo
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Views: 686
What is Boundless and what happened to Axis 360?
Last Updated: Oct 25, 2023 |
Topics:
- eAudiobooks
- eBooks
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Views: 8791
What is MyHeritage Library Edition?
Last Updated: Sep 22, 2023 |
Topics:
- eResources
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Views: 643
What is My China Roots and how do I get started?
Last Updated: Sep 22, 2023 |
Topics:
- eResources
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Views: 1469
What is happening to the legacy OverDrive app?

Last Updated: Sep 12, 2023 | Views: 2401
Placing a hold/ Reserving an Item
Last Updated: Aug 03, 2023 |
Topics:
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Views: 16742
What is CAreer Pathways?
Last Updated: Jul 07, 2023 |
Topics:
- eLearning
- eResources
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Views: 460
Can I get an obituary for...?

Last Updated: Jul 05, 2023 | Views: 254
How do I use Chinese Characters on Library Computers?
Last Updated: Jun 22, 2023 |
Topics:
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Views: 1604
What is LINK+ and how does it work?
Last Updated: May 25, 2023 |
Topics:
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Views: 71860
How do I remove items from my Borrowing History?
Last Updated: Mar 07, 2023 |
Topics:
- BiblioCommons
- Books and Materials
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Views: 7151
How do I manage requests / holds using my Classic Catalog account?
Last Updated: Feb 11, 2023 |
Topics:
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Views: 7495
Does the library take donations of money?
Last Updated: Feb 07, 2023 |
Topics:
- Donations
- Library Administration
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Views: 8058
What are my responsibilities as a library cardholder?
Last Updated: Feb 06, 2023 |
Topics:
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Views: 5888
How much are fees?
Last Updated: Jan 31, 2023 |
Topics:
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Views: 22041
Can I access my OverDrive history in Libby?

Last Updated: Dec 12, 2022 | Views: 721
What should I read?
Last Updated: Dec 07, 2022 |
Topics:
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Views: 325
Is there an “Add to Apple Wallet” option for library cards?
Last Updated: Nov 29, 2022 |
Topics:
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Views: 2700
How do I renew items by phone?
Last Updated: Nov 16, 2022 |
Topics:
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Views: 4555
What can I do on the computer I reserve and what types of software are available?
Last Updated: Nov 10, 2022 |
Topics:
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Views: 3658
What happened to OverDrive's automatic checkout of holds?
Last Updated: Aug 22, 2022 |
Topics:
- eAudiobooks
- eBooks
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Views: 1043
What is Hoopla Digital and how does it work?
Last Updated: Aug 22, 2022 |
Topics:
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Views: 155510
Why do I have to visit in person to get a library card?
Last Updated: Jul 25, 2022 |
Topics:
- My Account
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Views: 20127
What was the Tech It Forward laptop donation program?
Last Updated: Jul 06, 2022 |
Topics:
- Donations
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Views: 1166
What time does the Library open / close?
Last Updated: Apr 20, 2022 |
Topics:
- About
- Libraries
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Views: 2813
Can I receive a notice when holds are ready / items are due?
Last Updated: Apr 20, 2022 |
Topics:
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Views: 5087
What happens when an item is overdue?
Last Updated: Apr 19, 2022 |
Topics:
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Views: 9932
What is the Lucky Day Collection?
Last Updated: Feb 22, 2022 |
Topics:
- Books and Materials
- Borrow Items
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Views: 7720
Where can I return items?
Last Updated: Dec 29, 2021 |
Topics:
- FAQ
- Services
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Views: 28788
How do I use Discover and Go?
Last Updated: Dec 22, 2021 |
Topics:
- FAQ
- Services
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Views: 89676
Mission Construction Q & A
Last Updated: Nov 19, 2021 |
Topics:
- Branches
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Views: 1050
How do I change my PIN / Password?
Last Updated: Oct 13, 2021 |
Topics:
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Views: 83180

Why am I receiving this newsletter?
Last Updated: Feb 13, 2020 |
Topics:
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Views: 2552

Why do I need my PIN at the self-checkout machines?
Last Updated: Oct 08, 2021 |
Topics:
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Views: 874

System Status

Current status of the Library's online systems

Contact Us

phone / email / text hours:

Sun

Mon

Tue

Wed

Thu

Fri

Sat

12-6

9-6

9-8

12-6

10-6

send email

call 415-557-4400

send text (sms) to 415-723-4414

eBook / eAudiobook help

suggest a title

My Library Account

How do I get a Library Card / Account?

How do I renew an expired account?

How do I change my PIN / password?

How many items may I borrow?

How many items may I hold / reserve?

How long may I keep items?

How do I renew items? Why can't I renew?

How do I replace or pay for lost / damaged items?