Last Updated: Jan 17, 2018     Views: 3254

Kanopy is an award-winning video streaming service providing access to more than 30,000 independent and documentary films ─  titles of unique social and cultural value from The Criterion Collection, The Great Courses, Media Education Foundation, and thousands of independent filmmakers.

Getting Started

How do I access Kanopy?

Go the library's website or bookmark https://sfpl.kanopystreaming.com.

Click the orange "Continue" button.

Create an account using one of the following three methods: Facebook, Google, or email address. Go to your email inbox and look for a message from Kanopy instructing you to verify your email address. If you already have an account, simply click the orange "Log in" button and enter your information.

NOTE: If you used Facebook or Google to sign in, you will not be able to use Kanopy's "Forgot Password?" tool to retrieve a forgotten password.

If you have registered with an email address and password, go to your Inbox to verify your email address. Go back to Kanopy and add your 14-digit library card number and PIN or password.

NOTE: If you are accessing another library system's Kanopy service, follow these steps to add it to your Kanopy profile:

  1. Go to your profile, located in the upper right side of the Kanopy site.
  2. Select "My Dashboard" from the drop-down menu and then the "My Memberships" menu item. 
  3. Click the the orange "Add a new membership" button to add another library. 
  4. Follow the instructions on the page.

Playing Videos

How many titles can I play?

8 titles (plays) per month.

What is the loan period?

72 hours (3 days)

Can I download videos?

No. At this time, videos can only be streamed online.

Other Ways to Access Kanopy

Is there a Kanopy app?

Yes. You can stream films from Roku, iOS, and Android devices using the free Kanopy app, which is available from your device’s app store.

Can I use Chromecast or Apple TV to access Kanopy?

Yes. Visit the Kanopy help pages for detailed instructions on how to use Chromecast, Apple TV, and other methods to access Kanopy.

What are some of the accessibility features?

All films come with ADA-compliant captions and transcripts and are compatible with screen reader programs, such as JAWS.

Can I access Kanopy from special computers (e.g. Hoopla stations) at the Main Library?

Not at this time. We hope to offer access to Kanopy on dedicated viewing stations at the 1st floor of the Main Library in the future. 

Help

If there is a problem with a video, where can I get help?

Start with the help topics at Kanopy. If you need further assistance, send a message to Kanopy. Be sure to include as many helpful details as possible in your message. 

I didn't receive the message from Kanopy instructing me to verify my email address. What happened?

Sometimes these messages are filtered to your Spam or Junk Mail folders. Be sure to check these folders and allow kanopy@kanopystreaming.com to send messages to your Inbox. 

Can I suggest titles to be added to Kanopy?

Please contact Kanopy directly to suggest titles. The Library cannot accommodate these requests.