Last Updated: Oct 26, 2016     Views: 672

We recognize that receiving email notices about your library account is important to you. However, email often bounces or ends up in your spam folder, or there may be problems on our end where it fails to send or problems on your email provider’s end where it’s not received.

As a result, we recommend that you add 2 email addresses to your library record, signup for LibraryElf, and configure your spam folder:

  • Login to your Classic Catalog library account and enter 2 email addresses separated by a comma to your personal information, e.g., me@work.com,me@home.com.

  • If you have only one email address that you use, just enter that email address.

  • Signup for LibraryElf. It’s a 3rd party service we subscribe to on your behalf so you can: consolidate your family's library cards, receive text (SMS) notices, and receive courtesy email. Learn more about LibraryElf.

  • Configure your spam filter to accept email from circ@sfpl.org, circulation@sfpl.org, and info@sfpl.org so our emails don't get filtered into your email provider's spam folders. Providers change their spam filters frequently, so sometimes our emails fall through the cracks. There may be a few exceptions where individuals will not receive our email.  For example, if you are using a private or corporate email system that requires TLS (Transport Layer Security) encryption, the emails will not go through.

Notices are provided as a courtesy; borrowers are responsible for returning materials on-time. You can use your online library account to monitor your due dates and holds or you can contact the Library during open hours for information about your account.

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